Refund Policy

Last Updated: 12/11/2025

1. Return Eligibility

We offer refunds on eligible products within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items

Certain items are non-returnable, including: personalized or custom-made products, perishable goods, intimate or sanitary products, hazardous materials, and items on clearance or final sale.

3. How to Request a Return

To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with instructions on how to return your item.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service for returns.

6. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. We will do our best to accommodate exchange requests, subject to availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

8. Contact Us

For questions about our Refund Policy or to initiate a return, please contact our customer service team through the Contact page.